Last updated: October 23, 2026.
Damaged, defective or wrong items
If your order arrives damaged, defective, with missing parts, or is not the item you ordered, email us at support@zeqivo.store within 7 days of delivery with your order number and photos of the item and the box. We will send replacement parts, a replacement item, or a full refund. You won’t pay anything for these cases.
Changed your mind
Email us within 30 days of delivery, before sending anything back. The item must be unused, unassembled and in its original packaging. We will reply with the return address and instructions. Return shipping is paid by the customer. Once the item is received and inspected, we refund the product price to your original payment method within 5–10 business days.
Cancellations
You can cancel for a full refund before your order ships. Email us as soon as possible; once it has shipped, the terms above apply.
Contact
ZEQIVO · Operated from Mexico · support@zeqivo.store