Refund policy

Returns & Refunds

We want you to be satisfied with your ZEQIVO purchase.

Returns
You may request a return within 30 days of receiving your order. To start a return, contact us at support@zeqivo.store before sending any product back.

Items must be returned in the condition in which they were received, with all original components and packaging when applicable.

Damaged, defective, or incorrect items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and, when possible, photos showing the issue so we can review it and provide an appropriate solution.

Return shipping
Return instructions and the appropriate return address will be provided after your return request is approved. Please do not return products to the address shown on shipping labels without contacting us first.

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, return shipping costs may be the customer's responsibility.

Refunds
Once an approved return has been received and reviewed, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations
Because orders may enter fulfillment quickly, cancellation requests are not guaranteed. Contact us as soon as possible if you need to change or cancel an order.

Contact
For return or refund questions, contact support@zeqivo.store.