Shipping policy

Shipping Policy

Shipping destinations
ZEQIVO currently ships to customers in the United States. Additional destinations may be added in the future.

Shipping cost
We currently offer FREE standard shipping on U.S. orders, unless otherwise stated during checkout.

Order processing
Orders are typically processed within 1–3 business days. Once your order has shipped, tracking information will be provided when available.

Estimated delivery times
Delivery times vary depending on the product, destination, carrier, and fulfillment location. Most U.S. orders are expected to arrive within approximately 3–10 business days after processing.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our control.

Multiple-item orders
Products may be fulfilled from different locations. If your order contains multiple items, they may arrive in separate packages and at different times. You will not be charged additional shipping because an order is delivered in multiple packages.

Tracking
When tracking information is available, it will be sent to the email address provided with your order. Please allow some time for tracking information to become active after shipment.

Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered fulfillment, we may not be able to change the delivery address.

Lost, damaged, or missing orders
If your order arrives damaged or does not arrive within a reasonable period after the estimated delivery window, please contact us with your order number so we can investigate.

Contact
For shipping questions, contact us at support@zeqivo.store.